Shipping Policy – Scentavia

Thank you for shopping with Scentavia. Please review our shipping terms before placing an order.

---

1. Order Processing

• All confirmed orders are processed within 2–5 business days after payment verification.
• Orders placed during festivals, sales, or special launches may take slightly longer to process.

---

2. Delivery Timelines

• Standard delivery across India: 5–10 business days, depending on location.
• Remote or rural areas may experience extended delivery times due to courier limitations.
• Once shipped, customers will receive tracking details via SMS or email.

---

3. Shipping Charges

• Applicable shipping fees are displayed at checkout before order confirmation.
• Free shipping may be offered during promotional periods or on orders above a specified value.

---

4. Address Accuracy

Customers must provide complete and accurate delivery details.
Scentavia is not responsible for delays, failed deliveries, or lost parcels due to incorrect address or contact information.

---

5. Damaged or Missing Packages

If your order arrives damaged, tampered, or missing items, please contact us within 48 hours of delivery with photo/video proof.
Upon verification, we will arrange a replacement or suitable resolution.

---

6. International Shipping

Currently, Scentavia ships only within India. International shipping will be available soon.

---

7. Contact for Shipping Support

For tracking or delivery-related concerns:
📧 sales@scentavia.in
📞 +91 8080834347